Education: University Degree
Experience & knowledge: At least 7+ years experiences in the digital account management field
Core competencies /skills: Communication skills, team player, problem solving and time management, Account planning & management and Presentation skills

Leading a cluster of Senior Account Managers, Account Managers & Account Executives
Acting as client’s point of contact of the agency
Build long-term relationships with clients
Strategic tasks:
- Identifies opportunities to grow business with the existing clients including upselling and cross-selling
- Keep up to date with new trends in digital technology
- Collaborate with business development team in new pitches, presentations and proposals
External Communication with the client:
- Regular follow up with the client
- Communicate with clients and handle all their account’s aspects
- Managing and following up on clients’ day to day requests
- Investigate and determine clients wants and needs
- Negotiate with the clients, solve any problems and making sure deadlines are met
- Responsible for presenting company’s outputs to the client such as calendar, reports,…
- Attending client meetings
Internal communication:
- Collaborate with internal departments to facilitate clients’ need fulfillment
- Brief the internal teams about the clients’ requirements and follow up on the deliverables
- Hold meetings and carry out brainstorming sessions with different teams to develop new ideas and strategies for the development of the accounts
- Supervise account executives work and making sure its on-brief and top quality
- Brief and direct both of finance and media buying about client’s media plans
- Analyze the effectiveness of digital campaigns with the media buying team

Tactical tasks:
- Plan and implement digital strategies for clients
- Set up a list of KPIs to track for each client
- Creating reports, presentations and proposals for other parties and senior management
- Comply with internal systems and SOPs