Identifies opportunities to grow business with the existing clients including upselling and cross-selling
Keep up to date with new trends in digital technology
Collaborate with business development team in new pitches presentations and proposals
External Communication with the client:
Regular follow up with the client
Communicate with clients and handle all their account’s aspects
Managing and following up on clients’ day to day requests
Investigate and determine clients wants and needs
Negotiate with the clients, solve any problems and making sure deadlines are met
Responsible for presenting company’s outputs to the client such as calendar, reports,…
Attending client meetings
Internal communication:
Collaborate with internal departments to facilitate clients’ need fulfillment
Brief the internal teams about the clients’ requirements and follow up on the deliverables
Hold meetings and carry out brainstorming sessions with different teams to develop new ideas and strategies for the development of the accounts
Supervise account executives work and making sure its on-brief and top quality
Brief and direct both of finance and media buying about client’s media plans
Analyze the effectiveness of digital campaigns with the media buying team
Tactical tasks:
Plan and implement digital strategies for clients
Set up a list of KPIs to track for each client
Creating reports, presentations and proposals for other parties and senior management
Comply with internal systems and SOPs
Job Holder Requirements:
Education: University Degree
Experience & knowledge: At least 3-4 years experiences in the digital account management field
Core competencies /skills: Communication skills, team player, problem solving and time management, Account planning & management and Presentation skills
